Quality Management

Our commitment to continuous improvement.

Increasing customer requirements and changing conditions on the market require us to constantly control and develop our management system. With our quality management we have created an instrument to continuously meet these challenges.

Since 1993 we have been certified to DIN EN ISO 9001 standard.

Our management system is based on four central purposes, which constitute an essential part of our corporate philosophy.

  • Customer satisfaction
    By offering our customers a fair and well-balanced cost/benefit-ratio as well as an on time and reliable business processing, we build strong business relationships and have satisfied and returning customers. Our business partners, suppliers, and representatives also play an important role.
  • Quality of products and service
    We have established an excellent image of our products and associated services. In order to further improve in the future, we need reliable and durable products which are produced using modern techniques and in accordance with high quality, environmental and performance standards. Within our processes we describe all procedures which are crucial for us. The more efficient our procedures are and the more we control them, the more successful we will be.
  • Employees
    Motivated employees are our most important capital. We need productive and committed staff whose knowledge we can be optimally applied. By constant training and further education of all employees we intend to further develop their skills in order to contribute to optimal customer positioning.
  • Economic efficiency
    We must provide our services in an economic and highly efficient manner in order to obtain the income needed to meet the challenges of the future.

By means of our management system we imposed the following tasks on ourselves:

  • Reduction of costs
  • Optimisation of process and work procedures
  • Optimisation of the prevention of disturbances